Ceophil FAQ — Your questions, answered right here

You must be at least 18 years old to register at Ceophil. Your date of birth is verified during registration. Underage users are not permitted to create an account, and any such accounts will be closed immediately.

On the login page go to the page and click the "Forgot Password?" link. Enter your registered email address and a reset link will be sent within a few minutes. Click the link to set a new password. If you don't receive the email, check your spam folder.

No. Under Ceophil's policy, each person may only hold one account. Any attempt to create multiple accounts will result in all accounts being suspended and balances may be forfeited.

After logging in, you can update your mobile number, email, and password from "Profile Settings". To change your registered name or date of birth, contact our support team at support@ceophil.ws.

If your account is closed or locked, email support@ceophil.ws with "Account Locked" in the subject line, along with your registered email and mobile number. Our team will resolve the issue within 24 hours.

KYC (Know Your Customer) is an identity verification process. To make a withdrawal, you'll need to submit a photo of your National ID or passport. This is required to keep your account secure and prevent fraud. Once verified, you won't need to submit it again.

Yes. You can request account closure by emailing support@ceophil.ws. Before submitting the request, make sure you have withdrawn your remaining balance. Responsible Gaming You can find more information about self-exclusion on the page.

Ceophil accepts deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking methods are processed instantly. For more details, visit the Payment Page here.

The minimum deposit at Ceophil is just ৳200 BDT. You can easily deposit this amount via bKash, Nagad, or Rocket. Maximum limits may vary depending on the payment method.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification may be required for your first withdrawal.

The minimum withdrawal amount at Ceophil is ৳500. Before withdrawing, make sure your balance is sufficient and all bonus wagering requirements have been met.

First, wait 15–30 minutes. If it still hasn't arrived, email support@ceophil.ws with your transaction ID and a screenshot. Most issues are resolved within 24 hours.

Withdrawals are typically cancelled due to incomplete KYC, unmet bonus requirements, or an incorrect account number. For more details, Financial Transactions visit the page or contact support.

After logging in, go to the "My Account" section and click on the "Transaction History" tab. You can view all deposits, withdrawals, and bonus transactions sorted by date.

Ceophil charges no fees on deposits. Withdrawals are also generally free, though bank transfers may incur the bank's own charges. There are no additional fees for bKash or Nagad.

Ceophil offers slots, Live Casino, Sports Betting, lottery, and table games — with over a thousand titles to choose from. For more details, Betting Page here.

The minimum bet at Ceophil starts from just ৳10 BDT. Minimum and maximum bet limits may vary by game. Bet Page for more details.

Yes, Ceophil offers in-play and live betting. You can place bets in real time while a match is in progress. Live betting is available on cricket, football, and many other popular sports.

Once a bet is placed, it generally cannot be cancelled. However, in some cases you may be able to settle a bet early using the "Cash Out" feature. If an event is cancelled, your bet will be automatically refunded.

As soon as a result is confirmed, your winnings are automatically added to your Ceophil wallet — instantly for live games, and right after the event ends for Sports Betting.

Odds are a numerical representation of the probability of winning an event. For example, a BDT 100 bet at odds of 2.0 returns BDT 200 if you win (BDT 100 stake + BDT 100 profit). Ceophil uses the decimal odds format.

On the Lottery page Go, pick your lucky numbers, and buy your ticket. Once the draw is complete, any winnings are automatically credited to your account. New lottery draws are available every day.

New to Ceophil? You'll receive a welcome bonus on your first deposit after registration. Free spins and cashback offers are also available. To learn more, Promotions Page here.

Wagering requirements mean you need to place a certain amount in bets before withdrawing bonus funds. For example, a ৳100 bonus with a 20x wagering requirement means you must wager ৳2,000. Withdrawals are available once the requirement is fulfilled.

Yes! Invite friends to Ceophil's referral program and earn a bonus when they make their first deposit. Find your referral link in your profile settings.

After logging in, you can view daily bonus offers in the "Promotions" section of your dashboard. You can also visit the On the promotions page A full list of active offers is available.

Bonuses must generally be used within 7–30 days of being credited. Once expired, the bonus will be automatically forfeited. The validity period for each bonus is stated in the offer details.

Enter your code in the "Promo Code" field on the payment form when making a deposit — the bonus will be applied automatically. You can also enter a promo code during registration.

Yes, Ceophil uses SSL encryption to keep all your information secure. Payment details are encrypted separately. We never sell your data to third parties.

Go to the "Security" section in your profile settings and enable "Two-Step Verification". You'll receive an OTP on your mobile each time you log in. Keeping this on makes your account significantly more secure.

Change your password immediately and log out of all active sessions. Then report the issue to support@ceophil.ws. Our security team will investigate and take the necessary action.

Ceophil uses your information solely to improve our services and for KYC verification. For more details, please review our Privacy Policy Read.

Always log in from the ceophil.ws domain. Ceophil will never ask for your password via SMS or email. Do not click on unfamiliar links. If you notice anything suspicious, report it to support@ceophil.ws.

On the app page to find the download link for Android or iOS. Android users can download and install the APK file directly. iOS users can download the app from the App Store.

First, check your phone's available storage. On Android, allow installation from "Unknown Sources." Try re-downloading the app or clearing the cache. If the issue persists, contact us at support@ceophil.ws.

When a new update is available, you'll get a notification within the app. You can update from there, or App Page to download the latest version.

Go to the "Notifications" section in the app's settings menu. You can toggle notifications on or off separately for bonus offers, transactions, and game updates.

Log in with your password the first time, then enable "Biometric Login" in the app settings. After that, you can sign in using just your fingerprint or Face ID.